At Ryan Supplies, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

Returns

• Eligibility: You may return most items within 30 days of receiving your order for a full refund, provided the items are unused, in their original packaging, and in resalable condition.
• Non-Returnable Items: Certain items, such as customized products or personal care items, are non-returnable unless defective.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Ship Your Return: Include the RMA number on the package and return the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

Changes to This Policy

We may update this Refunds and Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at [email protected].